Jewelers of Parkland will provide a full refund within 7 days of purchase. Upon receipt of returned item and confirmation that the item returned is indeed the item that was sent (material, quality of stones, clasps, color, etc.) a full refund will be authorized. After 7 days and within 30 days of purchase, a store credit will be issued upon receipt and confirmation(as described in previous sentence) of the returned item. After 30 days no refunds will be provided. Return Shipping charges and Insurance will be the sole responsibility of the purchaser and will not be reimbursed by Jewelers of Parkland. With regard to items damaged in shipment, please contact us and provide a description of the problem, if possible with pictures, and we will provide a solution, that may include shipping back to Jewelers of Parkland for repair, or contacting a local jeweler in your area to fix the damaged item.